A reply ready before you’ve read the question.
andChat drafts an answer to every guest text and WhatsApp message, using what you’ve taught it about your property. Read it, change a word if you like, and send.
- SMS and WhatsApp
- Spanish and Portuguese translated
- Every property in one inbox
- Desk, tablet or phone
It already knows the WiFi password.
Tell it your check-in times, the parking situation, pool hours and the questions guests ask every day. Each reply it suggests starts from there. When it isn’t sure, it says so, and nothing reaches a guest until someone on your team sends it.
- Answers for each property, plus a few for the whole company
- Try a reply in the Playground before a guest ever sees one
- Pause it on any conversation
“Two more towels, please.” One click and housekeeping has it.
When a message means someone has to go and do something, andChat suggests the task right under it, room number already filled in. Create it and it shows up on the right team’s list.
- Built from the task list you set up for each property
- Checklists, due dates and reminders once it’s created
- Every task gets its own chat for the team working on it
Scan it, text them, get a signature.
Point a phone at the label and the tracking number and carrier fill in. The guest hears about it in the conversation they already have with you, gets a nudge if it sits too long, and signs on your screen when they collect.
- Shelf, drawer or back office: you choose the storage spots
- Flags for oversized, perishable and fragile
- The archive keeps who signed and when
Answer from the pool deck.
andChat runs in the browser, so the inbox on the desk computer is the same one on every phone on shift. Add it to the home screen and new messages arrive as notifications.
The inbox
AI reply, one tap
Packages
The rest of the shift, in the same place.
Guest profiles, team chat and post-stay surveys sit next to the conversations.
Who’s arriving, who’s staying, who’s leaving
Each profile has the stay, preferences, notes and every message. Today’s arrivals, in-house guests and departures are one tap apart.
- VIP flags, tags, preferred language and texting consent
- Bring guests and reservations in from a CSV
- Text a whole contact list at once
Send a link. Guests don’t install anything.
The WiFi details, the guidebook and a post-stay survey open as pages in your property’s colours, straight from the text.
WiFi & guidebook
Post-stay survey
Everything in it today.
AI
- Suggested replies in the message box, on desktop and phone
- Suggested tasks from guest messages
- Knowledge base for each property, plus company-wide answers
- Playground to try replies before guests see them
- Pause the AI for any conversation
- Choose the AI model and set a daily usage limit
Messaging
- SMS through your own Twilio account
- WhatsApp, with the 24-hour reply window handled for you
- Delivery status and read receipts
- Saved replies for the whole company, with per-property versions
- Scheduled messages
- Translation for English, Spanish and Portuguese
Operations
- Tasks with checklists, sub-tasks and recurring schedules
- Assign conversations to staff
- Team channels, direct messages and a chat for each task
- Notifications in the app, by email and as web push
- Package log with barcode scanning, guest notifications, reminders and signatures
- Analytics for message volume, staff activity, tasks and survey ratings
- Export analytics to CSV
Properties & people
- Many properties, each with its own number, branding and hours
- Staff only see the properties they are assigned to
- Roles for admins, front desk, housekeeping and maintenance
- Guest profiles with tags, VIP status, notes and preferences
- Guest and reservation import from CSV
- Installs on phones as a web app
Built for guest data and carrier rules.
Consent built in
Opt-in status is tracked for every guest. Guests can reply STOP to unsubscribe or START to opt back in, and your 10DLC registration status is shown for each property.
Microsoft Entra single sign-on
Staff sign in with their work accounts, and you can require SSO for your company’s email domains. You can also sign out idle sessions automatically.
Audit log
Changes to conversations, guests, messages, tasks and admin settings are recorded with who made them, and you can filter the log.
Private translation
Translation uses AI providers that keep no data and don’t train on it, and phone numbers, email addresses, links and codes are hidden before any text is sent.
Message and data rates may apply. Guests can reply STOP at any time to opt out.
Your next guest is about to text.
Tell us how many properties you run and how your team answers guests today, and we’ll show you around.